Refund policy

Return and Refund Policy

Eligibility for Returns and Refunds

To be eligible for a return or refund, your item(s) must meet the following criteria:

1. Unworn and Unwashed: The item(s) must be in their original, unworn, and unwashed condition.
2. Original Packaging: The item(s) must be returned in their original packaging, including all tags and labels.
3. Purchase Within 7 Days: The return or refund request must be made within 7 days of the purchase date.

Return Process

1. Initiate a Return: Contact our customer support team to initiate a return. Provide your order number and reason for return.
2. Shipping: You will be responsible for the shipping costs associated with returning the item(s) to us.   
3. Inspection: Upon receipt, we will inspect the returned item(s) to ensure they meet our return eligibility criteria.

Refund Process

Once we've confirmed that the returned item(s) meet our eligibility requirements, we will process your refund.

• Original Payment Method: The refund will be issued to the original payment method used for the purchase.
• Processing Time: Please allow 5-7 business days for the refund to be processed.

Exceptions

• Sale Items: Sale items are final sale and cannot be returned or refunded.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact our customer support team at walkie4she@gmail.com or +94718684785.